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Intake Supervisor

Position:

Administration

FLSA Classification:

Non-Exempt

Reports To:

Practice Group Director, Attorneys

Supervises:

Intake Staff

Overview of Position:

Inland Counties Legal Services is seeking an Intake Supervisor to join the Intake and Outreach Practice Group. Inland Counties Legal Services, Inc. is a nonprofit organization providing legal services to low-income persons residing in Riverside and San Bernardino Counties. ICLS targets services to seniors and those in the greatest social or economic need. Legal services are provided by attorneys, or paralegals, under the direct supervision of an attorney. Levels of
service include advice and counsel, limited action (includes negotiations and preparation of legal documents), as well as direct representation before administrative law and civil courts.

ICLS provides legal assistance in a variety of areas of law. The nine practice groups are: Outreach, Consumer, Housing, Family Law, Immigration, Systemic and Impact, Health Law and
Public Benefits, Tax and Bankruptcy, and Education. Visit our website at www.inlandlegal.org for more information.

Overview of Position

The Intake Supervisor provides general supervision for Intake Staff. In addition, this position provides important training and compliance support for the Intake & Outreach Practice Group.
The Intake Supervisor ensures that applicants and clients receive timely and quality services from the Intake & Outreach Practice Group.

Specific Duties and Responsibilities:

  • Supervise Intake Staff, including daily check in/ check out with Intake staff, review of Intake time sheets, observe Intake calls
  • Run phone reports and survey reports.
  • Monitor Intake staff using dashboard.
  • Travel to offices weekly to check in with Intake staff. Three times per month.
  • Answer Intake staff questions about Intakes.
  • Train new Intake staff.
  • Responsible for compliance for Team.
  • Attends and records minutes of all office staff meetings.
  • Prepares monthly Manager’s Reports.
  • Maintain Team Calendars.
  • Monitor rejected Matters, incomplete Intakes, Prescreens weekly
  • Assist with Training for Intake Staff monthly
  • General Secretarial Duties: Prepare correspondence and other documents, typing, photocopying, translating, setting appointments and meeting and interviewing clients to
    obtain case information as directed.
  • Provides back-up support for the Intake/Receptionist receives and greets visitors; answers Intake calls, enters data in Case management system; provides general referrals to other agencies/ organizations and open, stamp and distribute mail to staff.
  • Private Attorney Involvement (PAI) Activities as instructed.
  • Other Duties as Assigned: Other related duties may be assigned or required by the Practice Group Director, Attorney, Paralegals.

Desired Education and Experience:

  • College graduate or equivalent preferred. Secretarial course work beyond high school preferred.
  • Prior customer service experience.
  • Fluency in the Spanish language: speaking, reading and writing.
  • Strong communication skills, excellent writing, research, organizational skills, self-motivated and able to multitask.
  • A minimum of five years of office experience. Typing accuracy of 50 wpm. Perform multiple tasks simultaneously.
  • Access to highspeed internet connection for remote work.
  • Ability to keep up with high number of files with attention to detail.
  • Experience working on a case managing system, prefer but not require.
  • Computer literate with an ability to use a variety of software programs, including Microsoft applications, e.g. Teams, Word, Outlook, Excel, etc.
  • Ability to operate standard office equipment, e.g. copiers, faxes, telephone equipment, etc.
  • Ability to work with minimal supervision.

Benefits & Compensation:

$27.00 to $34.00 Hourly

How to Apply:

Submit a resume and cover letter to HRManager@icls.org
The recognition of our common humanity is the first step in fostering a diverse environment. The sum of our unique differences is greater than our individual parts. Our unique stories and experiences allow us to better solve the challenges that our community faces. Staff approach professional relationships with
humility across the spectrum of diversity, including race, ethnicity, gender identity, sexual orientation, socio-economic status, immigrant status, religious identity, physical and mental disabilities, and/or limited English proficiency with a willingness to consider unique perspectives. Inland Counties Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation, and training.